He questioned which i get rid of many of the hanging near in the closets Once i was Earlier advised because of the sales rep that I could go away all outfits hanging. Properly following day rolled close to and as an alternative to sending a similar installer, they sent a unique installer, with carpeting that was Slash from a unique roll so following he gets it all down I see its not the exact color of carpet laid the preceding day. I phoned Randy back on Saturday though installer was however below and left a voice information, no response. I still left Randy a voice mail on Monday March 26th at 8:15, another at 11:00 and A further at 4:00pm. Nonetheless no return connect with. The installer which was scheduled to come back out today to complete the carpet inside the closet just named at seven:40pm to convey he would be right here in about an hour or so. So, base line is actually a 3 hour job has brought about me Pretty much 3 days of stress in addition to a condo in disarray. In no way once more!
It is around six:30pm EST and possess not obtained a call back. It is clear that your neighborhood group doesn’t have the identical volume of urgency, and benefit shopper loyalty as I believe your corporate Business does.
In case you were to bring in a new and “improved good quality†carpet, the you should also require to switch the carpet in the game place and stair situation since it is the same pattern as the lounge flooring. The carpet to the staircase has previously started to fray to the corners (which happens to be very Bizarre for the reason that that area can not even be walked upon) and the perimeters in the carpet in the sport home have already started to independent from hardwood flooring.
We sincerely apologize to the hold off and comprehend your irritation. We’re conscious that Now we have spoken to you, and possess rescheduled your installation for 7/three. We’ll continue on to abide by up along with you to make sure that your installation gets accomplished as scheduled.
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In 2011, Empire Today carried out a carpet and padding recycling method to attenuate the environmental effect of their working day-to-working day functions.
We perception your aggravation and so are dissatisfied to listen to that you feel this way. You should e mail your issues and account info to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may perhaps even more assist you.
Opened a company request and wasn’t identified as back again so called Empire today and was told it had been shut by the installer and had to open a new 1. So continue to waiting around to hear from someone (really want an install manager to phone me). Assistance!!! Calling the finance to not fork out till one hundred% satisfied….
!! My residence were packed up As well as in a shambles for three weeks and tbeyt have booked me out in their plan until Thursday ….. and MY CARPET IS IN!!! They are taking care of “set up nect day custometd More than ME!!!! I are trying to get my carpey mounted tomorrow…its a joke to them…now they’re booked strong til Thursfay….why can’t they son out an outside workforce and get it Completed!!!!
This is often unacceptable and I do think I’m going to choose my business enterprise somewhere else. And that i hope the representative famous in his file they messed up instead of that I cancelled my appointment. Do you know the way more info tricky it was for me for getting this appointment ensuring that both of those parties were being available as stated by empire carpet. SMH. Now I don’t know when will probably be accessible once again
Thanks for producing us mindful of this subject. We’ll be in contact with you shortly to answer your Bill worries.
We’re sorry to listen to about the insufficient follow up that you just’ve acquired. We’d like to aid further more but we can easily’t Identify your account. You should mail an electronic mail to customersupport@ empiretoday.com with your contact info, and we’ll get in touch with you to address your issues.
We under no circumstances want our consumers to experience using this method. Make sure you e mail your fears and account info to customersupport at empire-today.com, and point out Headquaters in the topic line so we may further empire today reviews support you.
Supervisor Joe for the Office environment in Texas contact center will not create a ticket number and all tickets are closed and I will have to just hold out on Lisa who may have no supervisor as she could be the supervisor for that Philly Office environment, and corporate could care fewer since they send out it back again towards the local who is mess. The Corporate Workplace is in Chicago